Course Information, Terms and Conditions

Venue address:

63/64 St George’s Rd
Brighton
BN21EF

01273750865

ONCE YOU’VE BOOKED…

After you place your booking, we will email details about the day with another reminder nearer the time. Please check your junk folder as the email will include vital information about the day.

Terms & Conditions

By booking any of our courses you agree to abide by our terms and conditions.

What’s included:

Ingredients, utensils, knives, equipment, aprons and carrier bags are provided for all courses. Some meals are included in the course cost – please see appropriate course details for further information.

We reserve the right to make amendments to course content and recipes without notice.

Age requirements:

All minors under the age of 10 may not attend as the class and equipment will not be suitable for their needs (unless otherwise stated). Minors under the age of 16 must be accompanied by an adult who is also participating in the workshop.

Health & Safety:

We recommend participants should wear shoes with flat, non-slip soles and covered toes. We recommend wearing sensible clothing (ie. not your Sunday best) and are not liable for any damage that occurs to clothing.

If you have been or are suffering from food poisoning or an upset stomach (or have come into contact with anybody who is exhibiting these symptoms) within 48 hours of the course, we would ask that you not to attend and contact ourselves.

All open wounds must be covered, ideally with a blue plaster. If you don’t have a blue plaster, let us know on arrival and we will be happy to provide one.

Classes can be physically demanding and involve standing for long periods of time.  Please be aware, unfortunately,  we cannot provide sustained physical assistance throughout the class.

Entrance to the building is up two steps, and access to the toilets is down one flight of split staircase.  There is a long, low communal bench for lunch and the use of high stools throughout the session.

Special dietary requirements & food allergies:

We are unable to tailor our course content for special dietary requirements; however when lunch is provided, there will be a vegetarian option.  We can offer vegan or other options for lunch on request. Tea, coffee and water is available.

Lateness:

Our workshops are packed with as much baking as we can possibly fit into them, so starting on time is crucial. As a result, it is essential you arrive promptly for your workshop.

If you are late, please be aware that the class may have started. Wherever possible, we will try and get you caught up.

Payment:

All payment must be made in full at the time of booking. We do not take provisional bookings and cannot confirm your place on a course until we receive full payment.

Liability:

Open Bakery will not accept responsibility for the loss of any personal possessions.

Acceptable usage of course content:

Recipe booklets and reference materials are provided to support students in their ongoing development as incredible bakers and are issued for personal use only. The sharing of course materials by print, press, photocopy, email, blogs, internet, or any digital transfer medium is strictly prohibited without the express written permission of Open Bakery. If in doubt, please ask about what is and isn’t acceptable usage.

Cancellations:

To request a cancellation you must provide Open Bakery with written notice via email to classes@openbakery.co.uk.

Should you wish to cancel please give at least 3 weeks (21 days notice) notice of the event, then we can offer a refund or suitable alternative date. We cannot refund the money if less than 3 weeks (21 days notice.) If someone is to attend in your place contact us as soon as possible so we can arrange any necessary alternative requirements..

Travel insurance:

We recommend travel insurance that will cover your costs in the event of you being unable to attend your course.

Travel insurance will cover you for many issues that may prevent you from attending your course such as illness, sickness of an immediate relative, travel disruption etc.

Gift vouchers:

Refunds are not available on gift voucher purchases, nor can gift vouchers be exchanged for cash or other goods.

Cancellations by Open Bakery:

Open Bakery is entitled to cancel any course at any time subject to the repayment of any deposit and fees received in respect of the course or the part of the course which has been cancelled.

In the unlikely event of cancellation of a course by ourselves, we undertake to offer a suitable transfer to an alternative date or course, or a full refund of any course fees  However if the workshop was paid for by gift voucher(s), we will replace the vouchers to the value.

We cannot be held liable for any third-party costs, such as travel bookings or accommodation.

Refunds:

No refund will be made if you fail to attend all or any part of a course.

All refunds are made to the source of the initial payment, ie. fees paid by a credit card can only be refunded to the same card.

Privacy policy:

We do not store credit card details nor do we share customer details with any 3rd parties.

If you need any more information please email classes@openbakery.co.uk