FULL TIME SHOP MANAGER

4th January 2027 - 19th February 2028

Duties and experience required:

• Ensuring excellent customer service and experience from yourself and all members of your team (your front of house team will be around 5 members of staff)

• Overseeing standards of food safety, and upkeep of record keeping for the shop

• Liaising with general manager and communicating any problems or grievances or recommending when you feel assistance, support, capability or disciplinary procedures may be appropriate.

• Training or organising training for retail staff regards food safety; general operations; setting up and closing of shop procedures and checklists; product knowledge; customer service; till use and money-handling.

• Visual retail display

• Maintaining the high standard in quality and consistency of coffee served

• Cash handling, cashing-up and keeping cash book.

• Communicating with other team leaders to ensure the smooth running of operations in the shop.

• Organise the staff rota, and arrange cover when needed

• Monitor shop emails and respond appropriately and when about customer orders enquiries.

• bake croissant and selection of prepared savoury items

• drive our electric van, transporting stock from the main bakery to Queen's Park

• help with flour deliveries once or twice a week

• cover occasional market cover

Shop open Monday - Saturday

Hours per week approx. 40hrs

enquiries to bethan@openbakery.co.uk